The BOSS Services Guarantees
Unmatched Protection & Total Peace of Mind for Southwest Michigan Homeowners
When you invest in your home’s heating, cooling, or other home comfort systems, you deserve more than just verbal promises—you deserve written guarantees. At BOSS Services, we believe taking care of your home shouldn’t involve guesswork or risk.
That’s why every service call, repair, and new equipment installation is backed by our industry-leading Ironclad Guarantees. If we don’t live up to our word, we make it right—period.
Or call (269) 468-6682
Our Promises to You
1. 100% Upfront Pricing Guarantee
No hidden fees, no mid-job surprises, and no hourly rate tricks. Before we start any work, we diagnose your system and give you an exact, written quote down to the penny. If we underbid the job, we eat the difference—you never pay a cent more than agreed.
2. One-Year “Test Drive” Guarantee
Investing in a new HVAC system is a big decision, and we want you to be 100% confident that your investment lives up to its promise. Test drive your new system for a full 365 days through summer heat waves and winter freezes. If the system cannot be made to perform to factory specifications and keep your home comfortable, we will remove the equipment and refund 100% of your investment.
3. “No Lemon” Guarantee
Manufacturers occasionally build equipment with recurring defect issues, and you shouldn’t have to deal with endless breakdowns on a new system. If we have to warranty parts excessively on your system, we will declare your unit a lemon and replace it with a brand-new unit, free of charge.
4. Property Protection & “Clean Home” Guarantee
We respect your home as if it were our own. Our technicians wear protective shoe covers, use drop cloths in all work areas, and clean up thoroughly before leaving. If we dirty your home, we’ll clean it. If we accidentally damage any property, we will repair or replace it to your complete satisfaction.
5. Comfort & Performance Guarantee
We guarantee that the system we install will heat or cool your home to the design temperatures we promised. If your system fails to maintain your desired temperature on the coldest winter night or hottest summer afternoon due to proper system sizing or installation, we will make any necessary adjustments or modifications free of charge.
24/7 Emergency Service & Priority Response
Equipment breakdowns rarely happen at a convenient time. As a BOSS Services customer, you’re never left stranded in the cold or heat:
- 24/7/365 Emergency Repairs: We have technicians on call around the clock for emergency calls across Southwest Michigan.
- Total Home Care Club (THCC) Priority: Members receive front-of-the-line priority scheduling during peak weather surges and waived dispatch fees during business hours. Learn about THCC.
Experience how BOSS is raising the standard
We proudly serve all Southwest Michigan communities including St. Joseph, Stevensville, New Buffalo, and beyond. See our service area.
- 100% Satisfaction Guaranteed
- Veteran-Owned & Locally Operated
- Flexible Financing Available — Explore financing
Ready for Hassle-Free Home Service?
Book your service call or request a free, guaranteed installation quote today.
Or call (269) 468-6682
BOSS Services · 2188 M-139, Benton Harbor, MI 49022