From 357 reviews
Tori Carothers
Tori Carothers

They are amazing they helped me and now I have a brand new furnace. So easy to get ahold of and if they don't answer right away they will call you back. Thank you guys!!!

Response from business owner

Thank you Tori. I’m glad we were able to serve you.

via Google
Thomas Harvey
Thomas Harvey

I came home from work and seeing that my thermostat was down to about 69 degrees and it was set on 72 . And It's 19 degrees outside . Went and looked at it . I couldn't figure it out.. So I made the call And used boss services . They got …

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via Google
Katherine Byrnes
Katherine Byrnes

Super quick response time on a Saturday for a non-working furnace. Very happy with outcome- heat!

Response from business owner

There’s nothing as great as heat this time of year. Thank you for allowing us to serve you.

via Google
Kristin Morlock
Kristin Morlock

We’ve been struggling to fix our drinking fountain at school for a couple weeks. Trevor and Tim came today and fixed it within minutes. It was an easy fix (that left me feeling embarrassed), but they didn’t make me feel that way at all. …

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Response from business owner

We’re happy to hear Trevor and Tim were able to help! Thank you for taking the time to tell others about your experience😊!

via Facebook
Kristin Morlock
Kristin Morlock

We’ve been struggling to fix our drinking fountain at school for a couple weeks. Trevor and Tim came today and fixed it within minutes. It was an easy fix (that left me feeling embarrassed), but they didn’t make me feel that way at all. …

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via Google
Amanda Goss
Amanda Goss

So thankful the guy that was sent out here fixed our issue with the furnace, is was a small thing that made the heat come right back on. I do however have to say that one, I thought we were told we were under a warranty when it was put in (…

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via Google
Abigail Brizendine
Abigail Brizendine

Boss services came to our rescue! I will start with saying that they have amazing values and give to their community. I was one of the recipients in the 2020 heartwarming give away and our family was so blessed. It is not often that you …

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via Google
Michelle Sedlar
Michelle Sedlar

I called Tuesday, frantic due to a leaking/broken pipe and Boss Services were able to fit me in the next day. Not only did they fit me in sooner than 3 other businesses (all 2 weeks out), but they called today (day of) and were able to fit …

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Response from business owner

Thank you so much for your kind words and taking time out of your busy day to write this review!

via Facebook
Melissa Gerlach
Melissa Gerlach

I called them when my furnace went out at work. They were very courteous and came out that afternoon.

Response from business owner

Thanks for giving us a call and I’m glad we were able to serve you.

via Google
Cameron Wiley
Cameron Wiley

Always happens and hope it's that big of a deal. The furnace starts not acting normal. Sure you call friends and family (stop, unless they are actually techs). Finally make the call on a Saturday night and start wondering how bad the damage…

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Response from business owner

Cameron. That might be the best review that I’ve seen on the internet, sir. We can’t always control the outcome of the service call, but we can always speak to all of the options. Thank you for the awesome review and of course, your business!

via Google
Stacy Kniffen Paquet
Stacy Kniffen Paquet

Helped us with a new heater over the weekend. Fast and excellent service. Thanks to Josh, Jeremy and Derek! Would highly recommend.

via Facebook
John Paquet
John Paquet

Was without heat for only about 12 hours (over the weekend, too) thanks to the tremendous efforts of Josh and Jeremy. Quick to offer solutions and fix us up. Would highly recommend. Thanks, guys!

via Facebook
Erika Brown
Erika Brown

Woke up this morning with no heat in our home. Went to Google & Kalamazoo Business Network on Facebook to search for HVAC companies that serviced Kalamazoo. Found BOSS on Google and gave them & the contact from KBN a call. The KBN referral …

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via Google
Tony Griffith
Tony Griffith

Very helpful. Saved me from burning my house down. Thank you Gary Z.

via Facebook
Sarah Flannery
Sarah Flannery

Although I never delt with them personally my husband said they are great! Very professional and great with my dog (who is a lover but a bit on the hyper side). We are all around very satisfied with their service.

via Facebook
Brad Dobber
Brad Dobber

Great company and very thorough. Highly recommend. Great folks that stand behind their work. I've never had a problem ever when I use Jerry and Jeff Streets crew. Boss Services for all your HVAC, plumbing, electrical, and bathroom …

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via Google
Reanna Tjmom
Reanna Tjmom

Josh and Isaac we’re here and did a great job! Very friendly figured out the problem and fixed it right away! I truly appreciate them and how great of a job they have done. Totally made life easier for my family!!! Thank you guys so much!!

via Facebook
Carson Ludwig
Carson Ludwig

"I called Boss Services to do a pre-winter maintenance inspection on my furnaces. I had no issues when I called. The maintenance inspection cost over $1200 for my four furnaces, which was more than double the normal charges. Plus he told me…

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Response from business owner

I appreciate you taking the time to talk with me today. Thank you for all your feedback and we will incorporate changes to ensure we don’t drop the ball again. If there is anything we can for you in the future, please don’t hesitate to reach out.

Jeff Street

Owner

Boss Services

via Google
Megan Fennessy
Megan Fennessy

They have great experience and customer service

via Facebook
Ron W
Ron W

Thanks for the quick service , Caleb diagnosed the problem and the furnace now is working great ,👍👍👍

Megan May
Megan May

Josh our technican was great. 5 stars!!

via Facebook
Larry Bollman
Larry Bollman

Very professional and did a great job! Would definitely recommend them!!

Response from business owner

Thank you Larry. Have a Happy Thanksgiving.

via Google
Carol Ferguson Bromagin
Carol Ferguson Bromagin

We needed some plumbing and replacements on outside faucets and washer hookups. We kept adding to the job. Trevor and Tim were great. Even checked for gas leaks.

via Facebook
D Burton
D Burton

Trevor and Tim showed up on time, wore masks and shoe covers, and were great. These guys showed me everything they were doing, explained the process, were very thorough and professional. I would recommend Boss for sure. I got several …

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Response from business owner

Thanks for the great review and thank you for allowing us to serve you.

via Google
Brian Berndt
Brian Berndt

Trever and Tim fixed the problem. They are great.

Response from business owner

Thank you Brian!

via Google
Kyle McKamey, Doctor of Chiropractic
Kyle McKamey, Doctor of Chiropractic

I have used BOSS Services 4 times in the last few months for diagnosis & repair of furnace issues. They are fast & reliable and their technicians are knowledgeable as well as professional. I highly recommend this local Veteran-owned …

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Response from business owner

Thank you for the great review Kyle and thank you for allowing us to serve you.

via Google
Ronald Atkins
Ronald Atkins

Great company! Very responsive and very talented Technicians. A++ experience.

Response from business owner

Thanks Ronald!

via Google
Bonnie Kniss
Bonnie Kniss

Everyone was so polite and courteous. Did excellent work, arrived on time and completed job quickly and efficiently.

Response from business owner

Thank you for the review Bonnie, and thank you for your business!

via Google
Mary Carol Hennessy
Mary Carol Hennessy

Very friendly, prompt, explained all the details.

Response from business owner

Thank you for the review Mary, we appreciate your business.

via Google
Charles Randall
Charles Randall

Called to have some work done. Was told they would only work on stuff they installed and wouldn't even give me a quote. OK, guess I won't be using your services.

Update: Boss called back and told me they made a mistake (someone new). …

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Response from business owner

Charles, we appreciate your understanding of the communication error we had. We also appreciate the opportunity you gave us to look at your job. If there is ever anything we can do for you in the future, please don't hesitate to ask. – Jeff

via Google
Sean Anderson
Sean Anderson

Caleb sent us a text at around 745am and showed up at the house at 8am right on time. He came and introduce himself and I took him downstairs and showed him the heat. The motor on the heat was going bad and I knew it from last year just …

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Response from business owner

Thank you for allowing us to serve you Sean!

via Google
Christopher Parrett
Christopher Parrett

They always do what they say they will do in a timely fashion & for a decent price.

Response from business owner

Thank you for trusting us with your home!

via Google
Judy H
Judy H

I would recommend boss they are very good

John S
John S

It went good an i was glad that they were able to fix it. If i have any more problems I'll call you

Jordan Selters
Jordan Selters

Estimate went very well. Very knowledgeable and thorough. However when I called a few weeks later with additional questions,I never received a call back. I was also interested in a plumbing service that I need. Very disappointed with the …

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Response from business owner

Jordan, I'm sorry you did not have an amazing experience with us. Thank you for calling after you left this review. Branden will reach out to you soon to make sure all of your concerns are addressed.

Thank you,

Jeff

via Google
Casper Kruisbrink
Casper Kruisbrink

last year during the annual inspection of my HVAC system the service person did an air quality check. This year not. When I asked the service person said that he was not trained in using one (and this not have a system). What is that about…

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Response from business owner

I understand your concerns and we have discussed this. We have been trying to get the additional equipment so everyone gets the same level of service, every time.

If you would like to discuss this in more detail, please call the office and ask for Jeff.

Thank you for allowing us to serve you!

via Google
Vivian G
Vivian G

Joe Russo was very helpful answered all my questions with some recommendations and estimates. I would recommend BOSS to friends and neighbors.

james conran
james conran

Amazing service

Response from business owner

Thank you!

via Google
Dianna 'Lucy' Chandler
Dianna 'Lucy' Chandler

Fixed my water softener and it is working great! Then got an estimate for our frost-free faucet replacement. When they actually came in did the work it entailed a LOT more time than it should've. I was a little worried that my invoice …

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via Facebook
Robert Maiers
Robert Maiers

Gary was very knowledgeable and worked to resolve a setup issue and get my new WiFi thermostat working. Thanks

Response from business owner

Thank you for allowing us to serve you!

via Google
Coloma U
Coloma U

Great to work with! Very happy so far! Very nice service rep!!

Todd Valley
Todd Valley

They came to our house on a Sunday morning when our central air unit quit. Then they were here that Wednesday installing a new unit which has worked great since installation. The crew was very professional and polite.

Response from business owner

Thank you for the great review and for your business Todd. Enjoy trouble free air conditioning!

via Facebook
Braden Robbins
Braden Robbins

My ac went out on my tenants after hours. They were out there in an hour and a half and fixed it. Couldn’t be happier!

via Google
Ted DeRose
Ted DeRose

Answered the phone. Made the appointment promptly. Showed up on time. Checked and repaired everything very professionally. Bill was reasonable. Would definitely use their services again.

via Google
Suzanne Burns Jacob
Suzanne Burns Jacob

Needed help fixing an older toilet stand pipe. They came the next day, completed this very messy job (going in the crawl space which had never been accessed before) quickly, professionally and cleanly! Very pleased.

via Google
Karen S
Karen S

Joe is a very nice guy, and solve my problem quickly.

Constance Ellis
Constance Ellis

I really enjoyed talking n he explained everything to us n helped us out in every way he could. Yes I will tell all my family n friends about The Boss company, thank you so much Branden

via Google
Dan Malo
Dan Malo

Gary the technician was very friendly and was very willing to give us options on our old A/C unit. We just wanted to limp it through the season and Gary was very honest with us and said that it may not last and we might be wasting our money…

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via Google
David Womac
David Womac

We've needed Boss services twice. Everyone we were in contact with was professional, polite, new what they were talking about, and friendly. We would highly recommend Boss Services! We will be using their services again if the need …

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via Facebook
Joyce W
Joyce W

Thank you so much for taking care of my emergency. Your kind considerate and prompt service is much appteciated.

Gerald Boyajian
Gerald Boyajian

Nice guys,did a great job.didnt take long knowledgeable and shared information with me about my repair. When I asked. thank you

via Google
April Vosburgh
April Vosburgh

Very prompt and reliable.

via Google
Raymond Elmore
Raymond Elmore

I use them often. Boss is always professional. I would highly recommend them.

via Google
Roy Mooneyhan
Roy Mooneyhan

Great service from all the employees from Brandon to the installers.......the people at the office to Dana.......sold me just what I needed .....Didnt try to sell me alot that I didn't need.....GREAT SERVICE A BIG THANK YOU

Response from business owner

Thank you for allowing us to serve you Roy. Enjoy your cool air all summer long!

via Google
Joe Cross
Joe Cross

Joe came diagnosed our Problem, turned a Knob and fixed it, Great Guy and Great Company!

via Facebook
Juan Amaya
Juan Amaya

The technician went above and beyond to find the root of the problem, gave appropriate suggestions and was very friendly and knowledgeable. Highly recommend.

via Google
Jim Munro
Jim Munro

Excellent technicians

Fast and competent

Response from business owner

Thank you Jim!

via Google
Donna Hemstreet
Donna Hemstreet

Very professional and reliable. We can always trust their work and have used them multiple times.

via Google
Alan Finke
Alan Finke

Our ac went out on one of the hottest days we called them on a Tuesday they made it out to the house first thing the next morning within less 5-7 mins they knew what the problem was looked to see if they had the part and had I fixed in 10-…

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Response from business owner

Thank you for the review Alan. I’m glad we were able to serve you!

via Google
Jackie Peterson
Jackie Peterson

Excellent service. Gave me a great price on the best possible a/c. Arrived on time and did job same day as he knew how desperate I was.

Extremely pleased. My house is now icy cold!!

Response from business owner

Thank you for the great review. I’m glad your home is icy cold now.

via Google
Barbara G
Barbara G

Thanks for coming so quickly. The guys were helpful and very professional.

Billy Freemyer
Billy Freemyer

This was my first experience with Boss. Very professional in every step of the process. Show up when they say will. Treated me like I was thier only customer that day. Answered all my questions and went way beyond the call of duty. They …

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Response from business owner

Thank you for allowing us to serve you Billy and thank you for leaving us a great review.

via Google
Ryan Cheevers
Ryan Cheevers

Furnace died. Called BOSS and they had a tech at my house within 90 minutes. They fixed the problem, communicated the problem to me clearly, and made me aware of other issues that may come up that should be fixed. I know who I'm going to …

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Response from business owner

Thanks Ryan! We look forward to working with you again in the future as well.

via Google
Dave Givan
Dave Givan

tech was great in every aspect, no complaints over all. Will recommend Boss to anyone.

via Facebook
Jermaine Clark
Jermaine Clark

I like the whole service about it when i called about a estimate about getting a tub shower put in. The sales representative Branden Chernugel came over on a Saturday in Middle of March and explained to me and wife what kind of material …

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Response from business owner

Thanks Jermaine. Enjoy that new bathroom upgrade!

via Google
Jon Weber
Jon Weber

Highly Recommend! Simply the best.

Response from business owner

Thanks Jon!

via Google
Stephen Sproul
Stephen Sproul

Very friendly service and great people

Response from business owner

Thank you for the great review Stephen.

via Google
alicia Elizabeth
alicia Elizabeth

They were on time, knowledgeable, professional and listened to me and what I needed... Also had everything on the truck so they fixed same day!!!

Response from business owner

Thank you for allowing us to serve you Alicia.

via Google
Amy Grzegorski
Amy Grzegorski

Woke up to an angry husband who just discovered the hot water heater spraying water all over the basement. Boss had someone here within and hour! Didn’t take long to fix and now we have a dry-ish basement!

Response from business owner

Rough way to wake up. Thank you for allowing us to serve you!

via Google
Brian Lape
Brian Lape

Great service and helpful employees!

via Facebook
Celeste Coleman
Celeste Coleman

Jerry Street gives problem solving solutions, and leaves you with a good feeling, that you are in good hands! He helps me to select the best services need now. I like his personality, it's a good mix, reassuring!

Next week the work begins…

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Response from business owner

Thank you Celeste! Thank you for the great video testimonial as well.

via Google
Brian Lape
Brian Lape

Great work!

Response from business owner

Thank you Brian.

via Google
Diarrhea Splatter
Diarrhea Splatter

From the moment I called in to getting the work done, they were completely awesome every step of the way. I would highly recommend them.

Response from business owner

Thank you for the gray review!

via Google
Dale Zombory
Dale Zombory

Very prompt service on our 120K boiler. They were at my shop within about 1-1/2 hours. Problem diagnosed quickly. To my surprise, the repair part was on the van and they had the unit up an running. I also had them remove the burner …

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Response from business owner

Thanks Dale. I'm glad we were able to get you up and running quickly.

via Google
Austin Pritchett
Austin Pritchett

Arrived on time and got the job done in a timely fashion!

Response from business owner

Thanks Austin!

via Google
Jacqueline Guingrich-Dolan
Jacqueline Guingrich-Dolan

Very punctual, keep you informed, great follow up! Just did our new furnace and we're very happy!!

Response from business owner

Thank you for allowing us to serve you!

via Facebook
Nancy Cooney
Nancy Cooney

Great with all services from fixing the Humidifier on our furnace to upgrading our water system, repiping our home and updating our bathroom with a Bath Planer walk in shower. Love the prompt service.

via Facebook
Stephanie S
Stephanie S

BOSS was quick to come to my home for my plumbing issue. Trever was great. He was punctual, quick, friendly, and efficient. I will use BOSS again.

Response from business owner

Thanks Stephanie.

via Google
Natalie A Hutin
Natalie A Hutin

Boss stands by their "Make it Right" promise. I hired Boss to work on my kitchen plumbing and radiator relocation during a pretty significant renovation to my home. Unfortunately, after reinstalling the radiator there was a significant leak…

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Response from business owner

Thank you for sharing you experience Natalie. Thank you for your patience with us through the process. And, thank you for your business!

via Google
Mark Turner
Mark Turner

My furnace went out Sunday night I call boss Monday morning and they was at my home by 1 pm I would definitely recommend this company if I have anymore problems they my first call.

Response from business owner

Thank you Mark!

via Google
Nat Stout
Nat Stout

Quick to identify the issue, had to leave for parts but was right back. Had us back to flushing in no time flat.

Response from business owner

Thanks for the review Nat

via Google
Fredrick Lull
Fredrick Lull

Always have had great workmanship and friendly service.

Thank you

Fred

Response from business owner

Thank you Fred!

via Google
Laurie Peapples
Laurie Peapples

Complete trust in Boss Services

via Facebook
Chris Ward
Chris Ward

Boss Services has a full range of skills and capabilities. They get it done!

via Facebook
Therese Wallis
Therese Wallis

Positive experience, Trevor was very professional.

Response from business owner

Thank you for the review and your business Therese! We hope to earn that fifth star in the future!

via Google
Chris Ward
Chris Ward

May be a little more expensive than others but you get what pay for. Friendly and knowledgeable.

Response from business owner

Thanks for the review Chris. Rest assured that if you call us at 2:00 am we will answer the phone and serve you.

via Google
Arica Aiken
Arica Aiken

The gentlemen that came to my home were extremely professional and quick to diagnose the issue! Will recommend them and use BOSS again!

Response from business owner

Thank you for the great review Arica!

via Google
Jody Bennett
Jody Bennett

Service repairman excellent, very good job very pleasant I would highly recommend using this company for any heating or air-conditioning problems

Response from business owner

Thank you for the great review Jody. We are just as skilled at plumbing too.

via Google
Adam Wallace
Adam Wallace

These guys are fast, knowledgeable, and professional. I highly recommend their services!

via Facebook
Sean Tisdel
Sean Tisdel

Excellent

Response from business owner

Thank you Sean!

via Google
Susan Solon
Susan Solon

Had a good experience with some plumbing needs through Boss. Jared arrived timely, explained exactly what they – Boss – understood needed to be done, and he got right to work. Jared was polite, clean, respective of our home and left our …

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Response from business owner

Thank you for the great review of us and Jarred! We hope to gain that 5 star on our next trip!

via Google
Amber Spoke
Amber Spoke

I received a quick response and was given options. Everyone was very friendly and helpful.

Response from business owner

Thank you Amber, for your review and business.

via Google
Christina Meek
Christina Meek

Boss Services went above and beyond in everything!!

Laurie was so kind, compassionate and helpful in getting us an Appt. so quickly.

Dakota was wonderful fixing our furnace and figuring out the problem so fast.

We can’t thank Boss …

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Response from business owner

Thank you for your business Christina!

via Google
Christina Meek
Christina Meek

Boss Services went above and beyond in everything!!

Laurie was so kind, compassionate and helpful in getting us an Appt. so quickly.

Dakota was wonderful fixing our furnace and figuring out the problem so fast.

We can’t thank Boss …

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Response from business owner

Thank you for your business Christina!

via Google
James Friestad
James Friestad

Great job maintaining my geothermal system!

Response from business owner

Thank you James.

via Google
James Friestad
James Friestad

Great job maintaining my geothermal system!

Response from business owner

Thank you James.

via Google
Richard Ambrosino
Richard Ambrosino

very good service

Response from business owner

Thank you Richard!

via Google
wmaresko
wmaresko

Excellent service, quick response. I enjoyed working with Jeremy.

Response from business owner

Thank you for your great review of us and Jeremy! We appreciate your business.

via Google
Trevor Kubatzke
Trevor Kubatzke

Trever and Jarred were great, quick, efficient and fixed our issues. Highly recommend both.

Response from business owner

Thank you for the great review Trevor!

via Google
Nancy Miller
Nancy Miller

BOSS came out same day and quickly resolved our 1984 furnace's issue. Excellent customer service. Will request a quote from BOSS for furnace replacement.

via Facebook