From 288 reviews
Charles Randall
Charles Randall

Called to have some work done. Was told they would only work on stuff they installed and wouldn't even give me a quote. OK, guess I won't be using your services.

Update: Boss called back and told me they made a mistake (someone new). …

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Response from business owner

Charles, thank you for leaving us this feedback. We definitely do work on equipment that was not installed by us. We can help you finish your AC installation. Our office should have already reached out to you to see if you would like us to come over and give you a quote.

I apologize for the confusion and frustration. If you would like to discuss this in more detail please call the office and ask for Jeff.

via Google
Sean Anderson
Sean Anderson

Caleb sent us a text at around 745am and showed up at the house at 8am right on time. He came and introduce himself and I took him downstairs and showed him the heat. The motor on the heat was going bad and I knew it from last year just …

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Christopher Parrett
Christopher Parrett

They always do what they say they will do in a timely fashion & for a decent price.

via Google
Judy H
Judy H

I would recommend boss they are very good

John S
John S

It went good an i was glad that they were able to fix it. If i have any more problems I'll call you

Jordan Selters
Jordan Selters

Estimate went very well. Very knowledgeable and thorough. However when I called a few weeks later with additional questions,I never received a call back. I was also interested in a plumbing service that I need. Very disappointed with the …

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Response from business owner

Jordan, I'm sorry you did not have an amazing experience with us. Thank you for calling after you left this review. Branden will reach out to you soon to make sure all of your concerns are addressed.

Thank you,

Jeff

via Google
Casper Kruisbrink
Casper Kruisbrink

last year during the annual inspection of my HVAC system the service person did an air quality check. This year not. When I asked the service person said that he was not trained in using one (and this not have a system). What is that about…

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Vivian G
Vivian G

Joe Russo was very helpful answered all my questions with some recommendations and estimates. I would recommend BOSS to friends and neighbors.

james conran
james conran

Amazing service

via Google
Dianna 'Lucy' Chandler
Dianna 'Lucy' Chandler

Fixed my water softener and it is working great! Then got an estimate for our frost-free faucet replacement. When they actually came in did the work it entailed a LOT more time than it should've. I was a little worried that my invoice …

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Robert Maiers
Robert Maiers

Gary was very knowledgeable and worked to resolve a setup issue and get my new WiFi thermostat working. Thanks

via Google
Coloma U
Coloma U

Great to work with! Very happy so far! Very nice service rep!!

Todd Valley
Todd Valley

They came to our house on a Sunday morning when our central air unit quit. Then they were here that Wednesday installing a new unit which has worked great since installation. The crew was very professional and polite.

Response from business owner

Thank you for the great review and for your business Todd. Enjoy trouble free air conditioning!

via Facebook
Ted DeRose
Ted DeRose

Answered the phone. Made the appointment promptly. Showed up on time. Checked and repaired everything very professionally. Bill was reasonable. Would definitely use their services again.

via Google
Braden Robbins
Braden Robbins

My ac went out on my tenants after hours. They were out there in an hour and a half and fixed it. Couldn’t be happier!

via Google
Suzanne Burns Jacob
Suzanne Burns Jacob

Needed help fixing an older toilet stand pipe. They came the next day, completed this very messy job (going in the crawl space which had never been accessed before) quickly, professionally and cleanly! Very pleased.

via Google
Karen S
Karen S

Joe is a very nice guy, and solve my problem quickly.

Constance Ellis-Ray jr
Constance Ellis-Ray jr

I really enjoyed talking n he explained everything to us n helped us out in every way he could. Yes I will tell all my family n friends about The Boss company, thank you so much Branden

via Google
Dan Malo
Dan Malo

Gary the technician was very friendly and was very willing to give us options on our old A/C unit. We just wanted to limp it through the season and Gary was very honest with us and said that it may not last and we might be wasting our money…

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David Womac
David Womac

We've needed Boss services twice. Everyone we were in contact with was professional, polite, new what they were talking about, and friendly. We would highly recommend Boss Services! We will be using their services again if the need …

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Joyce W
Joyce W

Thank you so much for taking care of my emergency. Your kind considerate and prompt service is much appteciated.

Gerald Boyajian
Gerald Boyajian

Nice guys,did a great job.didnt take long knowledgeable and shared information with me about my repair. When I asked. thank you

via Google
April Vosburgh
April Vosburgh

Very prompt and reliable.

via Google
Raymond Elmore
Raymond Elmore

I use them often. Boss is always professional. I would highly recommend them.

via Google
Roy Mooneyhan
Roy Mooneyhan

Great service from all the employees from Brandon to the installers.......the people at the office to Dana.......sold me just what I needed .....Didnt try to sell me alot that I didn't need.....GREAT SERVICE A BIG THANK YOU

Response from business owner

Thank you for allowing us to serve you Roy. Enjoy your cool air all summer long!

via Google
Joe Cross
Joe Cross

Joe came diagnosed our Problem, turned a Knob and fixed it, Great Guy and Great Company!

via Facebook
Juan Amaya
Juan Amaya

The technician went above and beyond to find the root of the problem, gave appropriate suggestions and was very friendly and knowledgeable. Highly recommend.

via Google
Jim Munro
Jim Munro

Excellent technicians

Fast and competent

Response from business owner

Thank you Jim!

via Google
Donna Hemstreet
Donna Hemstreet

Very professional and reliable. We can always trust their work and have used them multiple times.

via Google
Alan Finke
Alan Finke

Our ac went out on one of the hottest days we called them on a Tuesday they made it out to the house first thing the next morning within less 5-7 mins they knew what the problem was looked to see if they had the part and had I fixed in 10-…

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Response from business owner

Thank you for the review Alan. I’m glad we were able to serve you!

via Google
Jackie Peterson
Jackie Peterson

Excellent service. Gave me a great price on the best possible a/c. Arrived on time and did job same day as he knew how desperate I was.

Extremely pleased. My house is now icy cold!!

Response from business owner

Thank you for the great review. I’m glad your home is icy cold now.

via Google
Barbara G
Barbara G

Thanks for coming so quickly. The guys were helpful and very professional.

Billy Freemyer
Billy Freemyer

This was my first experience with Boss. Very professional in every step of the process. Show up when they say will. Treated me like I was thier only customer that day. Answered all my questions and went way beyond the call of duty. They …

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Response from business owner

Thank you for allowing us to serve you Billy and thank you for leaving us a great review.

via Google
Ryan Cheevers
Ryan Cheevers

Furnace died. Called BOSS and they had a tech at my house within 90 minutes. They fixed the problem, communicated the problem to me clearly, and made me aware of other issues that may come up that should be fixed. I know who I'm going to …

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Response from business owner

Thanks Ryan! We look forward to working with you again in the future as well.

via Google
Dave Givan
Dave Givan

tech was great in every aspect, no complaints over all. Will recommend Boss to anyone.

via Facebook
Jermaine Clark
Jermaine Clark

I like the whole service about it when i called about a estimate about getting a tub shower put in. The sales representative Branden Chernugel came over on a Saturday in Middle of March and explained to me and wife what kind of material …

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Response from business owner

Thanks Jermaine. Enjoy that new bathroom upgrade!

via Google
Brian Lape
Brian Lape

Great service and helpful employees!

via Facebook
Jacqueline Guingrich-Dolan
Jacqueline Guingrich-Dolan

Very punctual, keep you informed, great follow up! Just did our new furnace and we're very happy!!

Response from business owner

Thank you for allowing us to serve you!

via Facebook
Nancy Cooney
Nancy Cooney

Great with all services from fixing the Humidifier on our furnace to upgrading our water system, repiping our home and updating our bathroom with a Bath Planer walk in shower. Love the prompt service.

via Facebook
Nat Stout
Nat Stout

Quick to identify the issue, had to leave for parts but was right back. Had us back to flushing in no time flat.

Response from business owner

Thanks for the review Nat

via Google
Laurie Peapples
Laurie Peapples

Complete trust in Boss Services

via Facebook
Chris Ward
Chris Ward

Boss Services has a full range of skills and capabilities. They get it done!

via Facebook
Adam Wallace
Adam Wallace

These guys are fast, knowledgeable, and professional. I highly recommend their services!

via Facebook
Christina Meek
Christina Meek

Boss Services went above and beyond in everything!!

Laurie was so kind, compassionate and helpful in getting us an Appt. so quickly.

Dakota was wonderful fixing our furnace and figuring out the problem so fast.

We can’t thank Boss …

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Response from business owner

Thank you for your business Christina!

via Google
James Friestad
James Friestad

Great job maintaining my geothermal system!

Response from business owner

Thank you James.

via Google
Nancy Miller
Nancy Miller

BOSS came out same day and quickly resolved our 1984 furnace's issue. Excellent customer service. Will request a quote from BOSS for furnace replacement.

via Facebook
Heidi Moore Baushke
Heidi Moore Baushke

Fast After Hour Service! Excellent Customer Service! Highly Recommended!

via Facebook
Terrance William Gainer Sr.
Terrance William Gainer Sr.

Excellent service representative

via Facebook
Hella Grams
Hella Grams

Have not had any work done at this time. Liked the professional and courteous manner of their salesperson. He asked what I wanted to accomplish and then proceeded to give me several options from which to choose.

Response from business owner

Thanks, Hella. When you are ready to move forward with your projet let us know.

via Facebook
Deborah Fox
Deborah Fox

Boss Services was called in for a second opinion. Couldn't be happier with my service or results.

Response from business owner

Thanks Deborah! I'm glad we were able to help.

via Facebook
Janice Gruss
Janice Gruss

Dana was the Rep that came to the house was very polite and knowable of their product. He was able to answer all the questions that I asked and then he and I looked over the old furnace and air cooling system. After that we went up stairs …

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boyerjg
boyerjg

I have had quite a bit of work done recently by Sarge and everyone at Boss services. I have been thrilled with their work! We will definitely use them for future projects!

Response from business owner

Thank you for your continued support Jennifer! And, thank you for the great review!

via Google
Lee Adcock
Lee Adcock

Honesty and helpful employees. Spent a lot of time assessing our needs in able to do the best job.

via Facebook
Shaun Karsen
Shaun Karsen

Thank you for getting our AC running again!!! Brandon was very professional and did a great job!!!

Response from business owner

Thank you Shaun!

via Facebook
Ashley Eisenman
Ashley Eisenman

We are beyond happy with our new furnace, ac unit and nest thermostat that was installed today! The 3 men were very friendly, on time and exceeded our expectations! Will be using them again and giving them a 5 star! Thanks again!

via Facebook
Jody Sandmire Sutherland
Jody Sandmire Sutherland

Thank you so much, great service.

via Facebook
Victoria Hill
Victoria Hill

We had Brandon out to clean and check our AC units. He was prompt, courteous and thorough. Very nice young man. Highly recommend!

via Facebook
Martha Baker
Martha Baker

Brandon was very helpful in explining what was needed and taking care of the problem.

via Facebook
Lynette Johnson
Lynette Johnson

Great service, Dana was so helpful and quick. Fair prices and I will be using them as my service pros for all my needs at my complex.

via Facebook
Sue Jennings
Sue Jennings

BOSS provides exceptional service: Professional, Friending, Prompt, Insightful, Ethical, Trustworthy, Attentive, Respectful.......I could go on further but I think you get the point. 😀

via Facebook
Keith Podman
Keith Podman

Great service, was here quickly and was able to get our ac back up and running quickly and fairly inexpensive. Friendly service techs and great neighbors. They offer a variety of services.

via Facebook
Mark Aldrich
Mark Aldrich

Great customer service, very personable and didn't over charge me for fixing a toilet issue. They were able to show up earlier than my scheduled appointment which was very beneficial. Would definitely recommend!

via Facebook
Jackie Edens
Jackie Edens

While the initial visit didn't go as well as it could have, I gave them a second chance and was VERY glad I did! Jerry was incredibly professional, organized, knowledgeable and accommodating. Still price comparing but likely to go with Boss…

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via Facebook
John E. Owen
John E. Owen

Just had a new 50 gal water heater installed this morning, plus some old galvanized pipes replaced, and the two man crew of Howard & Mark did an excellent job! They arrived at 8:00am and were finished at 11:45am. The BOSS crew was efficient…

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Theresa McGarry Lakawitch
Theresa McGarry Lakawitch

Mark Hill was a friendly, professional and efficient plumber. He fixed our broken pipe (in a crawl space) in a timely manner. I would recommend him and Boss Services.

via Facebook
Paula Jeanne Bridges
Paula Jeanne Bridges

Thank you for contacting me to resolve an issue that we had based on my poor review. I am pleased that you reached out and we were able to work it out.

Paula (Jeanne) Bridges

via Facebook
Ryan Erickson
Ryan Erickson

Just had a new 13 stage home AC unit installed and ducts cleaned. The two guys were very professional and did a great job.

via Facebook
Jennifer Nowlen-Boyer
Jennifer Nowlen-Boyer

At our home Boss Services has put in a furnace, generator, hot water heater, and will be re-plumbing our whole house. I have been very impressed with their service, knowledge, and follow through!

via Facebook
Gary Joe Zimmerman
Gary Joe Zimmerman

If you’re looking for an hvac company that cares more about you than the bottom line. Give us a call. That’s right I’m now serving western Michigan once again. I love serving my community. After 17 years in the industry I have the skills to…

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Sherry Lucker
Sherry Lucker

Today is the second time this company saved me! First was a bad water leak a few months ago and today the furnace quit. Same day service, great service work and affordable! My apologies to the tech who got stuck in our driveway! Thank you …

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Response from business owner

Thank you for the great review Sherry! Stay warm today!

via Facebook
Douglas Rogers
Douglas Rogers

Jerry out twice in the past week. Always on time. Did an excellent job. Had a St. Joseph company come out prior and the guy just scratched his head, did nothing and gave me a one hour bill. Jerry found the issue in no time and resolved …

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via Facebook
Dennis Goss
Dennis Goss

outstanding customer service!

via Facebook
Aaron Ramsey
Aaron Ramsey

Great group of people. Great system they installed at my house. Heat pump by Mitsubishi. Energy efficient system. Actually they were the only company to give me a quote on site and give me the physical quote. The other companies in the area…

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Nicole Lemieux Lanning
Nicole Lemieux Lanning

They were speedy to come out to take care of our boiler. Mike F was knowledgeable and friendly. I would definitely recommend Boss!

via Facebook
Cailin Hodgins
Cailin Hodgins

I've never worked with them but the guys out back waved at my train as we passed by. Seem like nice folks! Recommended.

via Facebook
Roger Griffith
Roger Griffith

I am looking forward to the BOSS SERVICES installing a New Central Air and Gas Furnace for us. THANKS JERRY!!!

via Facebook
Mar Nibu
Mar Nibu

Had Boss in for the 3rd time, excellent service as always.

Thank you!

via Facebook
Ginger Scoville
Ginger Scoville

Did what they said they were going to do when they said they would. The fireplace looks great! Thanks so much!!

via Facebook
Ginger Scoville
Ginger Scoville

Did what they said they were going to do when they said they would. The fireplace looks great! Thanks so much!!

via Facebook
Josh Turner
Josh Turner

Great team great customer service. Great rates

via Facebook
Sally Baker
Sally Baker

I was very happy with the end results and I would call them again in a heart beat!

via Facebook
Debbie Davis
Debbie Davis

Boss is the best , I won this years new furnace giveaway , very professional . What a great company and group of guys !! Will definitely spread their name �

via Facebook
Tim Bartee
Tim Bartee

Just had boss services here today and within an hour we had our heat working again. A huge thank you to you guys for your promptness and great personality w/o breaking my wallet.

via Facebook
Vanessa Beilman
Vanessa Beilman

BOSS was recommended by a family member and I’m glad we chose them! We had been having issues with our furnace. Mike came out gave us the estimate. We got everything taken care of for payment wise and then the furnace was ordered, it came …

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Response from business owner

We were glad to help and happy you are warm. We hope your family has a great New Years!

via Facebook
Vanessa Beilman
Vanessa Beilman

BOSS was recommended by a family member and I’m glad we chose them! We had been having issues with our furnace. Mike came out gave us the estimate. We got everything taken care of for payment wise and then the furnace was ordered, it came …

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via Facebook
Martha M Garnett
Martha M Garnett

On time, knowledgeable, efficient and dependable. Highly recommend.

Response from business owner

Thank you for the great review and your Business!

via Facebook
Martha M Garnett
Martha M Garnett

On time, knowledgeable, efficient and dependable. Highly recommend.

via Facebook
Linda McDonald
Linda McDonald

We knew we needed a new air conditioner and had several quotes before talking to Jerry. He was the only service that asked what our needs were and what we were looking for in a cooling system. The installation was smooth, installed the day …

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Kylee Marie Punches
Kylee Marie Punches

We just got a new system installed in our home. These guys were very awesome to work with! We thank you so much! I would highly recommend them to people who are in need of any heating and cooling services! Thanks again for the great work …

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via Facebook