Terms & Conditions

Welcome to the BOSS Services website. By accessing or using our website, scheduling services, or purchasing products from BOSS Services, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully.

If you have any questions regarding these terms, please contact our office at (269) 468-6682.

1. Scope of Services

BOSS Services provides residential and commercial HVAC (heating, ventilation, and air conditioning), whole-home generator, indoor air quality, water heater, and 1-day bathroom remodeling services throughout our designated Southwest Michigan service area.

2. Upfront Pricing & Estimates

Written Quotes: All service repairs, installations, and maintenance quotes provided by BOSS Services are evaluated on-site and presented in writing before work commences.

100% Upfront Pricing Guarantee: The price quoted in writing prior to starting work is the exact price you pay for the agreed-upon scope of work. If we underbid a job due to our own estimate error, BOSS Services covers the difference.

Scope Changes: Any additional repairs or modifications requested by the customer outside the original written estimate will require a separate written agreement and quote before additional work is performed.

3. Payments, Financing & Cancellations

Payment Due Date: Payment in full is due upon completion of services, unless prior financing arrangements have been approved in writing.

Accepted Payment Methods: We accept major credit cards, debit cards, cash, checks, and approved financing through third-party lenders.

Third-Party Financing: Financing plans (including promotional offers such as 18 Months No Interest/No Payments) are administered by third-party lenders (including GoodLeap, Service Finance, and Wisetack) and are subject to credit approval and lender-specific terms. Explore financing.

Cancellations: Customers may cancel or reschedule a standard service appointment by contacting our office at least 24 hours in advance. Custom equipment orders or specialized installation projects may be subject to material/restocking fees if cancelled after equipment procurement.

4. Company Guarantees & Warranties

All BOSS Services work is backed by our specific company guarantees, subject to the following conditions. Full details on our Guarantees page.

One-Year “Test Drive” Guarantee: Applies to qualifying new HVAC equipment installations. If the system cannot be made to perform to manufacturer factory specifications within 365 days of installation and we are unable to resolve the issue, we will remove the equipment and refund 100% of your investment.

“No Lemon” Guarantee: If a new system installed by BOSS Services requires excessive warranty parts replacements during the applicable guarantee period, BOSS Services will declare the system a lemon and replace the unit free of charge.

Property Protection / Clean Home Guarantee: Technicians will utilize shoe covers and protective mats. Any accidental property damage caused by technician negligence will be repaired or restored to the customer’s satisfaction.

Manufacturer Warranties: Equipment warranties are provided directly by manufacturers (e.g., American Standard, Mitsubishi). Warranty coverage requires proper operation and routine maintenance as specified by the manufacturer.

5. Total Home Care Club (THCC) Membership

Coverage: THCC membership benefits (including waived regular-hour dispatch fees, 10% repair discounts, and priority scheduling) apply exclusively to active, paying members in good standing. Learn more about THCC.

Check-Up Scheduling: Annual heating and cooling check-ups must be scheduled within the active membership term. Unused checkups do not roll over or carry cash value. It is the homeowner’s responsibility to schedule their check-ups.

Cancellation: Memberships may be cancelled in accordance with the terms outlined in your THCC agreement by contacting our office in writing or by phone.

6. Intellectual Property & Website Use

All content on this website—including copy, logos, graphics, icons, and text—is the property of BOSS Services and is protected by copyright laws. You may not reproduce, distribute, or modify any content without prior written permission from BOSS Services.

7. Limitation of Liability

BOSS Services is not liable for indirect, incidental, or consequential damages resulting from pre-existing structural defects, unauthorized third-party tampering with equipment, extreme act-of-God weather events, or client failure to perform routine maintenance outlined in equipment manuals.

8. Contact Information

If you have any questions or concerns regarding these Terms & Conditions, please reach out to us:

BOSS Services
2188 M-139
Benton Harbor, MI 49022

Phone: (269) 468-6682
Office Hours: Monday – Friday, 8:00 AM – 5:00 PM